Shipping, Returns & Exchanges Policy
Returns & Exchange Policy
We want you to be completely satisfied with your purchase from PantryNook. If for any reason you are not happy with your order, we offer free returns and exchanges within 30 days of delivery. To initiate a return or exchange, please contact us with your order number and a brief explanation of why you are returning or exchanging the item. We will provide you with a prepaid shipping label to send the item back to us. Once we receive the item, we will process your refund or exchange as quickly as possible.
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If your order arrives damaged or defective, please contact us as soon as possible so we can make it right. We may ask you to provide photos of the damaged or defective item so we can file a claim with our shipping provider or our supplier. We will either refund your purchase or send a replacement item, depending on your preference.
Shipping Policy
We use reputed shipping partners such as ShipRocket (Multicarrier), Professional Couriers, DTDC. You may track the shipping status of your order using tracking details provided to you via email. Please note all items (Gifts, PROMO Pack Included) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations. We make our best efforts to ship your order within same day of the order. 99% of our orders are shipped within 24 Hours. We ship on week days (Monday to Friday), excluding public holidays. Orders placed on SATURDAY & SUNDAY will be shipped only on MONDAY. Though we can guarantee a delivery time of 5-7 working days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not always predictable. Please plan your order allowing sufficient time for the delivery.